S&S hotels and suites remain the
hotel of choice for the business traveler who requires a convenient
central location offering a welcome haven that feels like a second home
and the unrivalled services personified by the warmth and dedication of
our staff, as well as the discerning leisure traveler seeking the
captivating dining and limitless nightlife destinations within walking
distance of the hotel.
Described as an urban oasis, this luxury
boutique hotel nestled in the heart of Victoria Island, the business
capital of Lagos, offers unique style, spacious guestrooms and suites
and especially gracious services that make it an ideal getaway spot for
business and leisure travelers alike.
Job Position: Customer Care Personnel
Job Description:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit,
mentor and develop customer service agents and nurture an environment
where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Min Required Experience:
Not Specified
Min Qualification:
Bachelor's Degree/HND
Other Requirements:
Skills/Experience:
- Proven working experience as a customer service manager for smart phone
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Method of Application:Applicants should send their applications and CVs by clicking the Apply Button
Note: Please do not call, qualified candidates will be contacted after CV review.
